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Terms and Conditions

 

Terms and Conditions

Effective Date: [4/9/2025]

Welcome to Carrie On! These Terms and Conditions ("Agreement") govern your use of our website, services, and the purchase of products from our online store. By accessing or using this website, you agree to comply with and be bound by this Agreement. If you do not agree to these Terms, please do not use our website or place an order.

1. General Information

  • Website: The website "Carrie On" is owned and operated by "Carrie On Brand", located at Winlock Washington
     
  • Contact Information: For any inquiries, please contact us at Carrieonbrand@gmail.com.
     

2. Use of the Website

By using this website, you agree that:

  • You are at least 18 years of age or have the legal authority to enter into a contract.
     
  • You will not use this site for any unlawful purpose.
     
  • You will not interfere with the functionality or security of the website.
     

3. Account Registration

  • Creating an Account: To shop with us, you may be required to create an account. You must provide accurate and complete information.
     
  • Account Security: You are responsible for maintaining the confidentiality of your account details and password. Notify us immediately if you believe your account has been compromised.
     

4. Products and Availability

  • Product Information: We make every effort to display products, descriptions, and prices accurately. However, errors may occur. In the event of an error in product details, we reserve the right to correct the mistake and notify you.
     
  • Availability: All products are subject to availability. If an item is out of stock, we will notify you and cancel the order or offer an alternative solution.
     

5. Orders and Payment

  • Placing Orders: When you place an order, you are making an offer to purchase the items in your cart. We reserve the right to accept or decline your order at our discretion.
     
  • Payment: We accept payment via [list accepted payment methods: credit card, PayPal, etc.]. Payment is processed at the time of order.
     

6. Shipping and Delivery

  • Shipping Methods and Costs: Shipping costs are calculated at checkout based on the delivery address. We offer standard and expedited shipping options.
     
  • Delivery Time: We aim to process and ship orders within [X] business days. Estimated delivery times will be provided at checkout.
     
  • International Shipping: For international orders, you may be responsible for customs duties, taxes, or fees imposed by your country.
     

7. Returns and Exchanges

  • Return Window: You may return items within 14 days  of receiving your order.
     
  • Condition for Return: Items must be unworn, unwashed, and in their original condition, with tags attached.
     
  • Sale Items: Sale and clearance items are final sale and cannot be returned or exchanged.
     
  • Return Process: To initiate a return, contact our customer service team at Carrieonbrand@gmail.com. You are responsible for return shipping unless the item is damaged or defective.
     
  • Refunds: Refunds will be processed to the original payment method within 7 business days after we receive and inspect the returned item.
     
  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving your order, and we will provide a replacement or full refund.
     

8. Intellectual Property

  • Ownership: All content on this website, including images, text, logos, and designs, is the property of Carrie On and is protected by copyright laws.
     
  • Limited Use: You may use the content on this website for personal, non-commercial purposes. Reproduction, modification, or distribution of content without permission is prohibited.
     

9. Privacy and Data Protection

  • Privacy Policy: We respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.
     

10. Limitation of Liability

To the fullest extent permitted by law:

  • No Liability for Damages: We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
     
  • Product Limitations: Our liability is limited to the amount paid for the product in question, excluding any shipping or handling fees.
     

11. Governing Law

This Agreement is governed by the laws of [Your Country or State], without regard to its conflict of law principles. Any disputes will be resolved in the appropriate courts of [Your Location].

12. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Please review this Agreement periodically for any updates.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: [email]
     
  • Phone: [phone number]
     
  • Address: [company address]
     

Acceptance of Terms

By using this website, making a purchase, or accessing any part of our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Return and Refund Policy



1. Time Frame for Returns

  • "You can return items within 14 days from the date of delivery for a full refund or exchange."
  • Clearance items are none returnable
     

2. Condition of Items

  • Unworn and Unwashed: Items should be returned in the same condition as they were received, typically unworn, unwashed, and with original tags attached.
     

3. Exceptions for Certain Items

  • Sale and Final Sale Items: 
  • Example: "Final sale items, including discounted or clearance products, cannot be returned or exchanged."
     

4. Return Process

  • Return Shipping: Customers usually need to pay for return shipping unless the item was faulty or incorrect. Some stores offer free returns for specific conditions, like purchases over a certain amount or for loyal customers.
     
  • Example: "Return shipping is the responsibility of the customer, unless the item is faulty or damaged."
     

5. Refunds and Exchanges

  • Refund Method: Refunds are typically issued to the original payment method, but some stores offer store credit as an alternative.
     
  • Example: "Once your return is received and processed, a refund will be issued to your original payment method. Please allow up to 7 business days for processing."
     

6. Damaged or Defective Items

  • Return for Damaged Items: If the item arrives damaged or defective, the store usually offers a full refund or replacement.
     
  • Example: "If your item is damaged or defective, please contact us within 7 days of receiving your order, and we’ll arrange for a full refund or exchange."
     

7. International Returns

  • International Returns: If your store ships internationally, you might include additional instructions or exceptions for international returns due to higher shipping costs or customs regulations.
     
  • Example: "For international returns, please note that the customer is responsible for return shipping fees and any applicable customs duties."
     

8. How to Initiate a Return

  • Easy Return Instructions: Provide clear, easy-to-follow instructions on how to initiate a return, such as filling out a return form or contacting customer service.
     
  • Example: "To initiate a return, please visit our Returns Portal or contact our customer service team at [email]."
     

Additional Considerations for a Good Return Policy

  • Customer Service: Ensure your customer service team is ready to assist with returns and exchanges, making the process seamless and easy for customers.
     
  • Clear Language: Use simple and transparent language to avoid confusion about what’s eligible for a return or exchange.
     
  • Sustainability: If your brand promotes sustainability, consider offering incentives for customers to return items in a way that supports eco-friendly initiatives (like reusable packaging).
     

Example of a Return Policy for "Carrie On"

Return Policy:We want you to be delighted with your Carrie On purchase. If for any reason you're not completely satisfied, you can return your items within 30 days of receiving your order.

Return Criteria:

  • Items must be unworn, unwashed, and in their original condition, with tags attached.
     
  • Sale items or clearance products are final sale and cannot be returned or exchanged.
     

How to Return:

  1. To initiate a return, simply visit our Returns Portal and follow the instructions.
     
  2. You are responsible for return shipping unless the item is damaged or defective.
     
  3. Once we receive and inspect your returned item, we’ll process a refund to your original payment method within 7 business days .
     

Damaged or Defective Items: If your item is damaged or defective upon arrival, please contact us within 7 days, and we’ll be happy to offer a replacement or full refund.


Exchanges: We currently do not offer direct exchanges, but you can return your item and place a new order for your desired size or color.

This type of return policy is clear, fair, and ensures that customers feel comfortable making purchases while protecting your business interests. It also aligns with the luxury, relaxed vibe of your brand by providing a straightforward yet customer-friendly experience.

Copyright © 2025 Carrie on - All Rights Reserved.

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